Improving Customer Retention
Completed by Priya Singh
February 3, 2025
2 hours (approximately)
Priya Singh's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Brand Loyalty
- Category: Customer Analysis
- Category: Customer Relationship Management
- Category: Customer Advocacy
- Category: Customer Service
- Category: Service Improvement
- Category: Customer Retention
- Category: Customer experience improvement
- Category: Marketing Strategies
- Category: Customer Relationship Management (CRM) Software
- Category: Loyalty Programs
- Category: Consumer Behaviour
