服務模式的體驗、設計與創新：從痛點到賣點 (Experience, Design, and Innovation of Service Models: from Pain Points to Selling Points)
Completed by Wing Ho Kung
May 23, 2020
13 hours (approximately)
Wing Ho Kung's account is verified. Coursera certifies their successful completion of 服務模式的體驗、設計與創新：從痛點到賣點 (Experience, Design, and Innovation of Service Models: from Pain Points to Selling Points)
Skills you will gain
- Category: Product Strategy
- Category: Journey Mapping
- Category: Financial Services
- Category: Experience Design
- Category: Operations
- Category: Service Management
- Category: Customer Insights
- Category: Service Design
- Category: Customer experience improvement
- Category: Innovation
- Category: Business Modeling
- Category: Revenue Management
