Technical Support (IT) Case Studies and Capstone
Completed by Khoa Huynh
October 11, 2024
9 hours (approximately)
Khoa Huynh's account is verified. Coursera certifies their successful completion of Technical Support (IT) Case Studies and Capstone
What you will learn
Describe processes and information related to IT Fundamentals in the context of providing technical support.
Demonstrate systematic and effective troubleshooting and problem-solving skills.
Use diagnostic tools and tracking systems to solve and log customer issues.
Apply customer service skills and a customer support mindset, including conflict mitigation and de-escalation skills.
Skills you will gain
- Category: End User Training and Support
- Category: Identity and Access Management
- Category: Cloud Management
- Category: Cybersecurity
- Category: Cloud Computing
- Category: Network Troubleshooting
- Category: Technical Support
- Category: Network Support
- Category: Data Storage
- Category: Computer Hardware
- Category: Hardware Troubleshooting
- Category: General Networking
