Improving Customer Retention
Completed by Jonathan Michael Schmidt
April 11, 2026
2 hours (approximately)
Jonathan Michael Schmidt's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer experience improvement
- Category: Brand Loyalty
- Category: Customer Relationship Management
- Category: Customer Analysis
- Category: Customer Advocacy
- Category: Customer Service
- Category: Marketing Strategies
- Category: User Feedback
- Category: Customer Relationship Building
- Category: Service Improvement
- Category: Customer Retention
- Category: Customer Engagement
