Conflict Resolution Skills
Completed by Jasmin M. Thomas
June 23, 2025
6 hours (approximately)
Jasmin M. Thomas's account is verified. Coursera certifies their successful completion of Conflict Resolution Skills
What you will learn
Master communication strategies for effective conflict resolution.
Develop negotiation and mediation techniques to achieve positive outcomes.
Learn to identify and address the root causes of workplace conflicts.
Build a practical conflict management plan for real-world application.
Skills you will gain
- Category: De-escalation Techniques
- Category: Negotiation
- Category: Verbal Communication Skills
- Category: Strategic Communication
- Category: Interpersonal Communications
- Category: Communication Strategies
- Category: Leadership
- Category: Cooperation
- Category: Mediation
- Category: Problem Solving
- Category: Discussion Facilitation
- Category: Conflict Management
