Customer Service in the Age of Generative AI
Completed by Solange Quintana
April 15, 2025
1 hours (approximately)
Solange Quintana's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: AI Personalization
- Category: Customer Support
- Category: Personalized Service
- Category: Generative AI
- Category: Customer Communications Management
- Category: Target Audience
- Category: Performance Analysis
- Category: ChatGPT
- Category: Customer Service
- Category: Performance Improvement
- Category: Customer experience improvement
- Category: Customer Engagement
