Salesforce Introduction
Completed by Dawn Brennan
September 2, 2025
5 hours (approximately)
Dawn Brennan's account is verified. Coursera certifies their successful completion of Salesforce Introduction
What you will learn
Grasp the essentials of Cloud Computing and their business applications.
Understand the core principles of Customer Relationship Management (CRM).
Master Salesforce navigation and usage, from setting up accounts to utilizing advanced features.
Distinguish between Salesforce Classic and Lightning experiences.
Skills you will gain
- Category: Cloud Applications
- Category: Data Management
- Category: Identity and Access Management
- Category: Email Automation
- Category: Customer Relationship Management (CRM) Software
- Category: Role-Based Access Control (RBAC)
- Category: User Provisioning
- Category: Salesforce
- Category: Account Management
