Developing Interpersonal Skills
Completed by Shauna Smith
April 22, 2026
3 hours (approximately)
Shauna Smith's account is verified. Coursera certifies their successful completion of Developing Interpersonal Skills
What you will learn
Identify and analyze different communication styles and understand their strengths and weaknesses
Demonstrate active listening skills and questioning styles to explore issues and enhance understanding
Identify conflict response styles; approach and effectively mediate workplace conflicts
Determine ways to build and maintain trust and increase your influence and eminence in the workplace
Skills you will gain
- Category: Active Listening
- Category: Interpersonal Communications
- Category: Communication
- Category: Trustworthiness
- Category: Social Skills
- Category: Assertiveness
- Category: Conflict Management
- Category: Professionalism
- Category: Personal Attributes
- Category: Rapport Building
- Category: Empathy
- Category: Professional Development
