Working as a Scrum Master
Completed by Jo-Ann Liauw
February 4, 2026
16 hours (approximately)
Jo-Ann Liauw's account is verified. Coursera certifies their successful completion of Working as a Scrum Master
What you will learn
Identify the Scrum Process flow and the various artifacts required at different phases of the process flow and create Scrum Personas.
Develop a Working Agreement to foster a collaborative environment for your team members.
Develop a retrospective for a given scenario and use coaching techniques to resolve a dysfunctional team.
Develop a Product Vision and goals and collaborate with the Product Owner to refine a Backlog.
Skills you will gain
- Category: Organizational Change
- Category: Scrum (Software Development)
- Category: Agile Methodology
- Category: Stakeholder Management
- Category: Team Building
- Category: Leadership
- Category: Change Management
- Category: Sprint Planning
- Category: Meeting Facilitation
- Category: Agile Project Management
- Category: Discussion Facilitation
- Category: Conflict Management