Preparing for Your Retail Customer Service Role
Completed by Dhivya Selvaraj
February 25, 2026
5 hours (approximately)
Dhivya Selvaraj's account is verified. Coursera certifies their successful completion of Preparing for Your Retail Customer Service Role
Skills you will gain
- Category: Problem Solving
- Category: Outbound Calls
- Category: Customer Complaint Resolution
- Category: Customer Service
- Category: De-escalation Techniques
- Category: Customer Inquiries
- Category: Call Center Experience
- Category: Inbound Calls
- Category: Keyword Research
- Category: Communication
- Category: Verbal Communication Skills
- Category: Customer Relationship Building
