Customer Service in the Age of Generative AI
Completed by Viviane de Matos Hernandes
April 2, 2025
1 hours (approximately)
Viviane de Matos Hernandes's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Customer Support
- Category: Customer Communications Management
- Category: Customer experience improvement
- Category: AI Personalization
- Category: Generative AI
- Category: Performance Analysis
- Category: Target Audience
- Category: ChatGPT
- Category: Customer Engagement
- Category: Personalized Service
- Category: Performance Improvement
- Category: Customer Service
