Customer Service in the Age of Generative AI
Completed by Viviane de Matos Hernandes
April 2, 2025
1 hours (approximately)
Viviane de Matos Hernandes's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Generative AI
- Category: AI Personalization
- Category: Customer experience improvement
- Category: Customer Engagement
- Category: Personalized Service
- Category: Customer Communications Management
- Category: Performance Improvement
- Category: Customer Support
- Category: Customer Service
- Category: AI Integrations
- Category: Drive Engagement
- Category: Performance Analysis
