Introduction to Customer Service
Completed by Joy Nkemere
November 9, 2023
18 hours (approximately)
Joy Nkemere's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
- Category: Non-Verbal Communication
- Category: Time Management
- Category: Problem Solving
- Category: Empathy
- Category: De-escalation Techniques
- Category: Transaction Processing
- Category: Communication
- Category: Greeting Customers
- Category: Retail Store Operations
- Category: Active Listening
- Category: Positivity
- Category: Customer Complaint Resolution

