Conflict Resolution Skills
Completed by Howard Geraint Ricketts
March 13, 2026
6 hours (approximately)
Howard Geraint Ricketts's account is verified. Coursera certifies their successful completion of Conflict Resolution Skills
What you will learn
Master communication strategies for effective conflict resolution.
Develop negotiation and mediation techniques to achieve positive outcomes.
Learn to identify and address the root causes of workplace conflicts.
Build a practical conflict management plan for real-world application.
Skills you will gain
- Category: Verbal Strategic Communication
- Category: Conflict Management
- Category: Negotiation
- Category: De-escalation Techniques
- Category: Problem Solving
- Category: Verbal Communication Skills
- Category: Communication Strategies
- Category: Mediation
- Category: Leadership
- Category: Interpersonal Communications
- Category: Strategic Communication
- Category: Cooperation
