GenAI for Computer Support Specialists (IT Support)
Completed by Lalisha Clark
November 28, 2025
2 hours (approximately)
Lalisha Clark's account is verified. Coursera certifies their successful completion of GenAI for Computer Support Specialists (IT Support)
What you will learn
Identify the capabilities of GenAI for basic IT support tasks.
Examine real-world applications of GenAI in IT support scenarios.
Deploy strategies to responsibly integrate GenAI into IT support practices.
Skills you will gain
- Category: Responsible AI
- Category: Technical Support
- Category: Data Ethics
- Category: AI Integrations
- Category: AI literacy
- Category: AI Personalization
- Category: Automation
- Category: Generative AI
- Category: Technical Support and Services
