Coursera Instructor Network
GenAI for Computer Support Specialists (IT Support)
Coursera Instructor Network

GenAI for Computer Support Specialists (IT Support)

Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

2 hours to complete
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

2 hours to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Identify the capabilities of GenAI for basic IT support tasks.

  • Examine real-world applications of GenAI in IT support scenarios.

  • Deploy strategies to responsibly integrate GenAI into IT support practices.

Details to know

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Recently updated!

September 2024

Assessments

1 assignment

Taught in English

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There is 1 module in this course

This course provides an opportunity to understand and utilize Generative AI (GenAI) in problem-solving and customer interactions. Participants will learn how to automate tasks, resolve issues more quickly with AI assistance and improve customer support with personalized service.

What's included

6 videos5 readings1 assignment1 peer review

Instructors

Soheil Haddadi
Coursera Instructor Network
14 Courses3,440 learners

Offered by

Recommended if you're interested in Support and Operations

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