GenAI for Computer Support Specialists (IT Support)
Completed by Bruce Hart
October 30, 2025
2 hours (approximately)
Bruce Hart's account is verified. Coursera certifies their successful completion of GenAI for Computer Support Specialists (IT Support)
What you will learn
Identify the capabilities of GenAI for basic IT support tasks.
Examine real-world applications of GenAI in IT support scenarios.
Deploy strategies to responsibly integrate GenAI into IT support practices.
Skills you will gain
- Category: Generative AI
- Category: Technical Support and Services
- Category: AI Personalization
- Category: Automation
- Category: AI Integrations
- Category: Technical Support
- Category: Responsible AI
- Category: AI literacy
- Category: Data Ethics
