Voice of the Customer (VoC): Enhancing Experiences
Completed by Patrick Moreno Grosso Fleury
January 2, 2026
3 hours (approximately)
Patrick Moreno Grosso Fleury's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Service Improvement
- Category: Customer experience improvement
- Category: Customer Insights
- Category: Customer Engagement
- Category: Communication
- Category: Culture Transformation
- Category: Product Improvement
- Category: Data Collection
- Category: Customer Analysis
- Category: User Feedback
- Category: Surveys
- Category: Customer experience strategy (CX)
