Improving Customer Retention
Completed by Mampolokeng Elizabeth Thekiso
May 17, 2026
2 hours (approximately)
Mampolokeng Elizabeth Thekiso's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer Advocacy
- Category: Customer Service
- Category: Customer Relationship Management (CRM) Software
- Category: Customer Relationship Management
- Category: Customer Analysis
- Category: Brand Loyalty
- Category: Marketing Strategies
- Category: Service Improvement
- Category: Customer Retention
- Category: Customer experience improvement
- Category: Customer Relationship Building
- Category: User Feedback
