Conflict Resolution & Mediation: Managing Workplace Harmony
Completed by Zahida Sade Sherman
June 8, 2026
2 hours (approximately)
Zahida Sade Sherman's account is verified. Coursera certifies their successful completion of Conflict Resolution & Mediation: Managing Workplace Harmony
What you will learn
Identify the root causes of workplace conflicts.
Apply effective conflict resolution strategies.
Conduct mediation sessions with confidence.
Use tools to foster ongoing workplace harmony.
Skills you will gain
- Category: Empathy & Emotional Intelligence
- Category: Employee Engagement
- Category: Trustworthiness
- Category: Communication
- Category: Conflict Management
- Category: Root Cause Analysis
- Category: Discussion Facilitation
- Category: Empathy
- Category: Collaboration
- Category: Team Performance Management
- Category: Emotional Intelligence
- Category: Team Collaboration
