Customer Relationship Management with Case Study
Completed by Jennifer Thapa
March 24, 2026
6 hours (approximately)
Jennifer Thapa's account is verified. Coursera certifies their successful completion of Customer Relationship Management with Case Study
What you will learn
Analyze CRM strategies using PESTLE and SWOT.
Apply automation tools to enhance customer engagement.
Design CRM frameworks aligned with business goals.
Skills you will gain
- Category: Customer Insights
- Category: Customer Relationship Management
- Category: Market Analysis
- Category: Case Studies
- Category: Spatial Data Analysis
- Category: Customer experience improvement
- Category: Operational Analysis
- Category: Customer Analysis
- Category: Organizational Strategy
- Category: Analysis
- Category: Business Process Automation
- Category: Customer Relationship Building
