Voice of the Customer (VoC): Enhancing Experiences
Completed by Steven Lapointe
November 14, 2024
3 hours (approximately)
Steven Lapointe's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Customer Insights
- Category: Continuous Improvement Process
- Category: Data Collection
- Category: Product Improvement
- Category: Communication
- Category: Customer experience strategy (CX)
- Category: Customer Service
- Category: Case Studies
- Category: Customer Analysis
- Category: User Feedback
- Category: Surveys
- Category: Customer experience improvement
