Navigate Conflict and Deliver Feedback
Completed by Emanuele Giorgetti
February 3, 2026
11 hours (approximately)
Emanuele Giorgetti's account is verified. Coursera certifies their successful completion of Navigate Conflict and Deliver Feedback
What you will learn
Resolve conflicts effectively by preparing for difficult conversations, listening well, sharing your perspective, focusing on areas of agreement
Coach and encourage team members to resolve their own conflicts and know when and how to intervene
Encourage, appreciate, and apply feedback to improve your performance and reach your goals
Build trust and provide specific and actionable feedback to your team members
Skills you will gain
- Category: Constructive Feedback
- Category: Employee Coaching
- Category: Team Leadership
- Category: Communication
- Category: Trustworthiness
- Category: Team Performance Management
- Category: Conflict Management
- Category: Relationship Building
- Category: Coaching
