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Navigate Conflict and Deliver Feedback

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Navigate Conflict and Deliver Feedback

This course is part of Boost Your Leadership Impact Specialization

Instructor: Harvard Business Review

Included with

Learn more

3 modules

Gain insight into a topic and learn the fundamentals.

Intermediate level

Some related experience required

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

3 modules

Gain insight into a topic and learn the fundamentals.

Intermediate level

Some related experience required

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

What you'll learn

Resolve conflicts effectively by preparing for difficult conversations, listening well, sharing your perspective, focusing on areas of agreement
Coach and encourage team members to resolve their own conflicts and know when and how to intervene
Encourage, appreciate, and apply feedback to improve your performance and reach your goals
Build trust and provide specific and actionable feedback to your team members

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

4 assignments¹

AI Graded see disclaimer

Taught in English

91%

of learners achieved a positive career outcome

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business

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Build your subject-matter expertise

This course is part of the Boost Your Leadership Impact Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 3 modules in this course

Managing conflict and giving feedback are among the most challenging tasks leaders face. In this course, you'll discover how to effectively handle a dispute while preserving and strengthening relationships. You'll also learn how to give and receive effective feedback that can help you—and your team—succeed. Find out how to build trust and lead thriving teams that learn from successes, failures, disagreements, and challenges.

Module details

Conflict is inevitable, but it doesn’t have to be unmanageable. Discover how to effectively handle—and coach members of your team in handling—disagreements through careful preparation, good communication, and a focus on solutions that work for all parties.

What's included

8 videos29 readings1 assignment

8 videosTotal 22 minutes

Why Conflict Can Be Good for Innovation3 minutes
What’s Your Approach to Conflict?2 minutes
A Healthy Way to Engage with Conflict3 minutes
Get Ready for a Tough Conversation3 minutes
What Good Listening Really Sounds Like3 minutes
Turning Conflict into a Healthier Relationship3 minutes
One Key to Resolving Conflict: Open Mindedness1 minute
When Conflict Is Productive and When It’s Not3 minutes

29 readingsTotal 290 minutes

Respond to Conflict with Confidence10 minutes
The upside of conflict10 minutes
Misconceptions about conflict10 minutes
What’s your conflict style?10 minutes
Common sources of disagreement10 minutes
Ways to address conflict10 minutes
Prepare for a Difficult Conversation10 minutes
How did we get here?10 minutes
Consider the other person’s style10 minutes
Determine your goal10 minutes
Get in the right mindset10 minutes
Make a plan10 minutes
Talk Through a Disagreement10 minutes
Frame the conversation10 minutes
Listen well10 minutes
Share your point of view10 minutes
Choose your words carefully10 minutes
Resolve a Conflict Successfully10 minutes
Recipe for a successful resolution10 minutes
Focus on agreement10 minutes
Explore options together10 minutes
Map out a solution10 minutes
Repair your relationship10 minutes
Help Your Team Deal with Conflict10 minutes
Beyond us versus them10 minutes
Foster respect on your team10 minutes
Address insensitive behavior10 minutes
Lead by example10 minutes
Know when to intervene10 minutes

1 assignmentTotal 30 minutes

Difficult Interactions Assessment30 minutes

Feedback fosters learning and leads to stronger relationships and higher performance. Discover how to give and receive meaningful feedback that can help you—and your team—succeed.