Samsung Customer Care Essentials
Completed by Eddie Laners III
February 26, 2024
6 hours (approximately)
Eddie Laners III's account is verified. Coursera certifies their successful completion of Samsung Customer Care Essentials
What you will learn
This course will prepare you to effectively understand the Samsung Care organization and the role you can play as an ambassador of Samsung.
We'll help you become proficient in providing front of house troubleshooting support for Samsung mobile devices.
Skills you will gain
- Category: Product Knowledge
- Category: Technical Support and Services
- Category: Help Desk Support
- Category: Insurance and Warranty Claims Processing
- Category: Technical Support
- Category: Active Listening
- Category: Communication
- Category: Technical Communication
- Category: Company, Product, and Service Knowledge
- Category: Android (Operating System)
- Category: Customer Service
- Category: Hardware Troubleshooting
