Samsung Customer Care Essentials
Completed by Barnes James Oliver Myatt
April 27, 2026
6 hours (approximately)
Barnes James Oliver Myatt's account is verified. Coursera certifies their successful completion of Samsung Customer Care Essentials
What you will learn
This course will prepare you to effectively understand the Samsung Care organization and the role you can play as an ambassador of Samsung.
We'll help you become proficient in providing front of house troubleshooting support for Samsung mobile devices.
Skills you will gain
- Category: Hardware Troubleshooting
- Category: Problem Solving
- Category: Customer Support
- Category: Technical Support
- Category: Technical Communication
- Category: Company, Product, and Service Knowledge
- Category: Technical Support and Services
- Category: Product Knowledge
- Category: Android (Operating System)
- Category: Customer Service
- Category: Help Desk Support
- Category: Active Listening
