Voice of the Customer (VoC): Enhancing Experiences
Completed by Laura Pasquale de Vries
January 18, 2026
3 hours (approximately)
Laura Pasquale de Vries's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Continuous Improvement Process
- Category: Culture Transformation
- Category: Communication
- Category: User Feedback
- Category: Surveys
- Category: Customer Engagement
- Category: Data Collection
- Category: Product Improvement
- Category: Customer Service
- Category: Case Studies
- Category: Customer Analysis
- Category: Customer experience strategy (CX)
