Quality Improvement and Management
Completed by Laurène Soubrier
October 30, 2025
10 hours (approximately)
Laurène Soubrier's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Product Quality (QA/QC)
- Category: Customer experience strategy (CX)
- Category: Quality Management Systems
- Category: Continuous Improvement Process
- Category: Process Improvement
- Category: Statistical Process Controls
- Category: Quality Improvement
- Category: Quality Control
- Category: ISO 9000 Series
- Category: User Feedback
- Category: Continuous Quality Improvement (CQI)
- Category: Quality Assessment
