Mastering TQM: Apply, Evaluate & Improve Quality Systems
Completed by Filip Stosic
April 28, 2026
12 hours (approximately)
Filip Stosic's account is verified. Coursera certifies their successful completion of Mastering TQM: Apply, Evaluate & Improve Quality Systems
What you will learn
Define quality concepts, analyze quality costs, and evaluate TQM philosophies.
Apply TQM principles, customer-focused strategies, and statistical tools.
Design councils, foster employee involvement, and build supplier partnerships.
Skills you will gain
- Category: Continuous Quality Improvement (CQI)
- Category: Customer experience improvement
- Category: Drive Engagement
- Category: Service Improvement
- Category: Supplier Relationship Management
- Category: Quality Management Systems
- Category: Employee Engagement
- Category: Quality Control
- Category: Quality Improvement
- Category: Product Quality (QA/QC)
- Category: Manufacturing Processes
- Category: Quality Assurance
