Preparing for Your Call Center Customer Service Role
Completed by CICELIS RAMONA JIMENEZ
March 9, 2026
3 hours (approximately)
CICELIS RAMONA JIMENEZ's account is verified. Coursera certifies their successful completion of Preparing for Your Call Center Customer Service Role
Skills you will gain
- Category: Verbal Communication Skills
- Category: Inbound Calls
- Category: Customer Relationship Building
- Category: Problem Solving
- Category: Telephone Skills
- Category: Customer Engagement
- Category: Customer Complaint Resolution
- Category: De-escalation Techniques
- Category: Communication
- Category: Customer Support
- Category: Professionalism
- Category: Call Center Experience
