Customer Service in the Age of Generative AI
Completed by Rute Godinho Monteiro do Espírito Santo
July 26, 2024
1 hours (approximately)
Rute Godinho Monteiro do Espírito Santo's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Customer Communications Management
- Category: Customer experience improvement
- Category: AI Personalization
- Category: Customer Service
- Category: Drive Engagement
- Category: AI Integrations
- Category: Customer Engagement
- Category: Performance Analysis
- Category: Target Audience
- Category: ChatGPT
- Category: Performance Improvement
- Category: Generative AI
