Effective Service Innovation by Design in Hotel Management
Completed by Linda Chrappova
March 9, 2024
9 hours (approximately)
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What you will learn
Identify the key principles and concepts of hotel service innovation.
Demonstrate proficiency in basic design thinking methodologies for service development.
Analyse customer needs and pain points to design customer-centric services.
Evaluate the feasibility and viability of service innovations.
Skills you will gain
- Category: Service Improvement
- Category: Service Design
- Category: Design Thinking
- Category: Process Mapping
- Category: Hospitality and Food Services
- Category: Customer Analysis
- Category: Collaboration
- Category: Journey Mapping
- Category: Customer Service
- Category: Culture Transformation
- Category: Key Performance Indicators (KPIs)
- Category: Customer experience strategy (CX)
