Sales and CRM Overview
Completed by Anne-Sophie Loks
December 10, 2025
21 hours (approximately)
Anne-Sophie Loks's account is verified. Coursera certifies their successful completion of Sales and CRM Overview
What you will learn
Explain how CRM works in the context of sales, marketing, and customer service in modern businesses.
Articulate use cases for how Salesforce can provide value to sales teams.
Navigate Trailhead, the official learning platform of Salesforce.
Demonstrate a working knowledge of the basics of the Salesforce Sales Cloud.
Skills you will gain
- Category: B2B Sales
- Category: Salesforce
- Category: Data Quality
- Category: Databases
- Category: Sales Process
- Category: General Sales Practices
- Category: Sales Operations
- Category: Data Cleansing
- Category: Business-To-Consumer
- Category: Customer Relationship Management (CRM) Software
- Category: Sales
- Category: Customer Data Management
