Samsung Customer Care Essentials
Completed by Nery Barba Sáenz
May 14, 2026
6 hours (approximately)
Nery Barba Sáenz's account is verified. Coursera certifies their successful completion of Samsung Customer Care Essentials
What you will learn
This course will prepare you to effectively understand the Samsung Care organization and the role you can play as an ambassador of Samsung.
We'll help you become proficient in providing front of house troubleshooting support for Samsung mobile devices.
Skills you will gain
- Category: Company, Product, and Service Knowledge
- Category: Product Knowledge
- Category: Technical Support and Services
- Category: Product Support
- Category: Problem Solving
- Category: Help Desk Support
- Category: Active Listening
- Category: Communication
- Category: Customer Service
- Category: Hardware Troubleshooting
- Category: Customer Support
- Category: Insurance and Warranty Claims Processing
