Conflict Resolution & Mediation: Managing Workplace Harmony
Completed by Manuel A. Bustillo
November 19, 2025
2 hours (approximately)
Manuel A. Bustillo's account is verified. Coursera certifies their successful completion of Conflict Resolution & Mediation: Managing Workplace Harmony
What you will learn
Identify the root causes of workplace conflicts.
Apply effective conflict resolution strategies.
Conduct mediation sessions with confidence.
Use tools to foster ongoing workplace harmony.
Skills you will gain
- Category: Team Performance Management
- Category: Communication Strategies
- Category: Emotional Intelligence
- Category: De-escalation Techniques
- Category: Trustworthiness
- Category: Conflict Management
- Category: Empathy & Emotional Intelligence
- Category: Communication
- Category: Employee Engagement
- Category: Team Collaboration
- Category: Collaboration
- Category: Root Cause Analysis
