Quality Improvement and Management
Completed by Sebastian Weber
May 4, 2025
10 hours (approximately)
Sebastian Weber's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Continuous Improvement Process
- Category: User Feedback
- Category: Quality Management Systems
- Category: Process Improvement
- Category: Customer experience improvement
- Category: Quality Monitoring
- Category: ISO 9000 Series
- Category: Product Quality (QA/QC)
- Category: Customer experience strategy (CX)
- Category: Product Improvement
- Category: Statistical Process Controls
- Category: Service Improvement
