Introduction to Technical Support
Completed by Marci Knecht
July 1, 2025
12 hours (approximately)
Marci Knecht's account is verified. Coursera certifies their successful completion of Introduction to Technical Support
What you will learn
Define technical support, tech support, IT support, customer support mindset, the various levels of IT support, and the escalation matrix
Discover soft and technical skills required and opportunities available for a career in Technical Support
Explore the features and benefits of ticketing systems
Identify the various methodologies and frameworks popular in technical support
Skills you will gain
- Category: Technical Documentation
- Category: End User Training and Support
- Category: Remote Access Systems
- Category: Service Management
- Category: Customer Service
- Category: IT Service Management
- Category: Help Desk Support
- Category: Technical Communication
- Category: Issue Tracking
- Category: Technical Support and Services
- Category: Technical Support
- Category: Service Level
