Quality Improvement and Management
Completed by Ingrid Pereira Santiago
September 24, 2024
11 hours (approximately)
Ingrid Pereira Santiago's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Service Improvement
- Category: Customer experience strategy (CX)
- Category: Product Improvement
- Category: Process Improvement
- Category: ISO 9000 Series
- Category: Quality Control
- Category: Quality Assessment
- Category: Quality Management
- Category: Quality Management Systems
- Category: Technical Standard
- Category: Customer experience improvement
- Category: Statistical Process Controls
