Technical Support (IT) Case Studies and Capstone
Completed by El Hadji Mbaye THIAM
May 6, 2026
9 hours (approximately)
El Hadji Mbaye THIAM's account is verified. Coursera certifies their successful completion of Technical Support (IT) Case Studies and Capstone
What you will learn
Describe processes and information related to IT Fundamentals in the context of providing technical support.
Demonstrate systematic and effective troubleshooting and problem-solving skills.
Use diagnostic tools and tracking systems to solve and log customer issues.
Apply customer service skills and a customer support mindset, including conflict mitigation and de-escalation skills.
Skills you will gain
- Category: Cloud Services
- Category: General Networking
- Category: Customer Service
- Category: Cybersecurity
- Category: Technical Support and Services
- Category: Computer Hardware
- Category: Help Desk Support
- Category: Cloud Management
- Category: Technical Support
- Category: Network Support
- Category: Network Troubleshooting
- Category: Hardware Troubleshooting
