Customer Service in the Age of Generative AI
Completed by Lidia van Wyk
November 26, 2025
1 hours (approximately)
Lidia van Wyk's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Performance Analysis
- Category: Customer Support
- Category: Personalized Service
- Category: Customer Engagement
- Category: Performance Improvement
- Category: Customer Service
- Category: ChatGPT
- Category: Target Audience
- Category: AI Personalization
- Category: Customer Communications Management
- Category: Generative AI
- Category: AI Integrations
