Customer Service Fundamentals
Completed by Ivana Gunderson
February 4, 2026
14 hours (approximately)
Ivana Gunderson's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
- Category: Customer Support
- Category: Technical Support and Services
- Category: Empathy
- Category: Telephone Skills
- Category: Customer experience improvement
- Category: Problem Solving
- Category: Greeting Customers
- Category: Service Level
- Category: Customer Service
- Category: Customer Engagement
- Category: Customer and Client Support
- Category: Help Desk Support
