Salesforce Introduction
Completed by Susan Christie
October 25, 2025
5 hours (approximately)
Susan Christie's account is verified. Coursera certifies their successful completion of Salesforce Introduction
What you will learn
Grasp the essentials of Cloud Computing and their business applications.
Understand the core principles of Customer Relationship Management (CRM).
Master Salesforce navigation and usage, from setting up accounts to utilizing advanced features.
Distinguish between Salesforce Classic and Lightning experiences.
Skills you will gain
- Category: Role-Based Access Control (RBAC)
- Category: User Provisioning
- Category: Data Management
- Category: Salesforce
- Category: Account Management
- Category: Email Automation
- Category: Cloud Applications
- Category: Customer Relationship Management (CRM) Software
- Category: Identity and Access Management
