Improving Customer Retention
Completed by Gabriela Paulina Quezada Lopez
February 26, 2026
2 hours (approximately)
Gabriela Paulina Quezada Lopez's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Consumer Behaviour
- Category: Loyalty Programs
- Category: Customer Relationship Management
- Category: Marketing Strategies
- Category: Customer Analysis
- Category: Service Improvement
- Category: Customer Retention
- Category: User Feedback
- Category: Customer Relationship Management (CRM) Software
- Category: Customer Service
- Category: Customer Engagement
- Category: Customer Advocacy
