Customer Service Fundamentals
Completed by Entao Lian
February 27, 2026
14 hours (approximately)
Entao Lian's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
- Category: Technical Support and Services
- Category: Telephone Skills
- Category: Customer experience improvement
- Category: Problem Solving
- Category: Process Management
- Category: Customer Engagement
- Category: Communication
- Category: Personal Attributes
- Category: Customer Support
- Category: Customer Service
- Category: Customer and Client Support
- Category: Service Level

