Google IT Support

Completed by Shamika Goddard

October 11, 2018

Approximately 6 months at 10 hours a week to complete

Course Certificates Completed

Technical Support Fundamentals

IT Security: Defense against the digital dark arts

System Administration and IT Infrastructure Services

Operating Systems and You: Becoming a Power User

The Bits and Bytes of Computer Networking

View certificate for Shamika Goddard, Google IT Support, offered through Coursera. Those who earn the Google IT Support Professional Certificate have completed five-courses, developed by Google, that include hands-on, practice-based assessments and are designed to prepare them for entry-level roles in IT support. They are competent in foundational skills, including troubleshooting and customer service, networking, operating systems, system administration, and security.

Course Certificates

Earned after completing each course in the Specialization

Technical Support Fundamentals

Google

Taught by: Google Career Certificates

Completed by: Shamika Goddard by May 22, 2018

8 - 10 hours per module

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IT Security: Defense against the digital dark arts

Google

Taught by: Google Career Certificates

Completed by: Shamika Goddard by October 11, 2018

Estimated workload 8-10 hours per module

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System Administration and IT Infrastructure Services

Google

Taught by: Google Career Certificates

Completed by: Shamika Goddard by September 12, 2018

8 - 10 hours per module

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Operating Systems and You: Becoming a Power User

Google

Taught by: Google Career Certificates

Completed by: Shamika Goddard by August 2, 2018

8 - 10 hours per module

View this certificate

The Bits and Bytes of Computer Networking

Google

Taught by: Google Career Certificates

Completed by: Shamika Goddard by June 28, 2018

8 - 10 hours per module

View this certificate