- Customer Service
- Network Protocols
- Cloud Computing
- Encryption Algorithms and Techniques
- Debugging
Google IT Support
Completed by Shamika Goddard
October 11, 2018
Approximately 6 months at 10 hours a week to completeShamika Goddard's account is verified. Coursera certifies their successful completion of Google Google IT Support Specialization.
Course Certificates Completed
Technical Support Fundamentals
IT Security: Defense against the digital dark arts
System Administration and IT Infrastructure Services
Operating Systems and You: Becoming a Power User
The Bits and Bytes of Computer Networking
What you will learn
Gain skills required to succeed in an entry-level IT job
Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service
Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging
Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code
Skills you will gain
Course Certificates
Earned after completing each course in the Specialization
Technical Support Fundamentals
Taught by: Google Career Certificates
Completed by: Shamika Goddard by May 22, 2018
8 - 10 hours per module
IT Security: Defense against the digital dark arts
Taught by: Google Career Certificates
Completed by: Shamika Goddard by October 11, 2018
Estimated workload 8-10 hours per module
System Administration and IT Infrastructure Services
Taught by: Google Career Certificates
Completed by: Shamika Goddard by September 12, 2018
8 - 10 hours per module
Operating Systems and You: Becoming a Power User
Taught by: Google Career Certificates
Completed by: Shamika Goddard by August 2, 2018
8 - 10 hours per module
The Bits and Bytes of Computer Networking
Taught by: Google Career Certificates
Completed by: Shamika Goddard by June 28, 2018
8 - 10 hours per module