Customer Experiences with Contact Center AI - Dialogflow ES
Completed by Adrian John Whiteside Thompson
March 5, 2021
Approximately months at hours a week to completeAdrian John Whiteside Thompson's account is verified. Coursera certifies their successful completion of Google Cloud Customer Experiences with Contact Center AI - Dialogflow ES Specialization.
Course Certificates Completed
Contact Center AI: Conversational Design Fundamentals
Virtual Agent Development in Dialogflow ES for Software Devs
Contact Center AI: Operations and Implementation
What you will learn
Explain how Dialogflow can be used in Contact Center applications.
Implement a virtual agent using Dialogflow ES, including reading and writing from Firestore using Cloud Functions and using tools for troubleshooting.
Manage virtual agent environments and identify key aspects such as security and compliance in the context of contact centers.
Analyze audio recordings using the Speech Analytics Framework (SAF) and recognize use cases where Agent Assist adds value.
Course Certificates
Earned after completing each course in the Specialization
Contact Center AI: Conversational Design Fundamentals
Google Cloud
Taught by: Google Cloud Training
Completed by: Adrian John Whiteside Thompson by February 24, 2021
3 weeks of study, 2-6 hours/week
Virtual Agent Development in Dialogflow ES for Software Devs
Google Cloud
Taught by: Google Cloud Training
Completed by: Adrian John Whiteside Thompson by February 26, 2021
3 weeks of study, 2-6 hours/week
Contact Center AI: Operations and Implementation
Google Cloud
Taught by: Google Cloud Training
Completed by: Adrian John Whiteside Thompson by March 5, 2021
2 weeks of Study, 4 Hours per week