GenAI for Customer Communication
Completed by GIRARDI VALENTINA
May 14, 2026
3 hours (approximately)
GIRARDI VALENTINA's account is verified. Coursera certifies their successful completion of GenAI for Customer Communication
What you will learn
Analyse key concepts and benefits of AI in customer communication.
Identify cutting edge techniques for AI-driven personalization.
Apply AI tools to enhance customer feedback analysis and journey mapping.
Skills you will gain
- Category: Customer Service
- Category: AI Personalization
- Category: Automation
- Category: Customer Retention
- Category: Customer Engagement
- Category: Case Studies
- Category: Journey Mapping
- Category: Analytics
- Category: Artificial Intelligence
- Category: Customer Communications Management
- Category: Data-Driven Decision-Making
- Category: User Feedback
