Mastering Customer Success
Completed by David Koves
May 6, 2026
14 hours (approximately)
David Koves's account is verified. Coursera certifies their successful completion of Mastering Customer Success
What you will learn
Develop strategies to increase customer retention and expansion
Understand the role of measurement in service delivery excellence
Enhance engagement models by analyzing customer behavior
Skills you will gain
- Category: Customer Engagement
- Category: Customer Insights
- Category: Customer Success Management
- Category: Operational Excellence
- Category: Customer Service
- Category: Business Metrics
- Category: Account Strategy
- Category: Customer Relationship Management
- Category: Company, Product, and Service Knowledge
- Category: Key Performance Indicators (KPIs)
- Category: Customer Retention
- Category: Account Management
