Conversation Design for Chatbots & Voice Assistants
Completed by Yan Tung Ng
December 5, 2025
14 hours (approximately)
Yan Tung Ng's account is verified. Coursera certifies their successful completion of Conversation Design for Chatbots & Voice Assistants
What you will learn
Apply natural language principles to create human-like interactions
Design systems that recognize and respond to user intent
Document and structure multi-turn conversational pathways
Skills you will gain
- Category: User Interface (UI)
- Category: Design Research
- Category: Technical Communication
- Category: User Experience Design
- Category: Usability
- Category: Multimodal Prompts
- Category: User Research
- Category: Human Centered Design
- Category: Responsible AI
- Category: Data Ethics
- Category: Human Computer Interaction
- Category: Context Management
