Community Moderation and Conflict Resolution
Completed by Julie Carlos
May 15, 2026
24 hours (approximately)
Julie Carlos's account is verified. Coursera certifies their successful completion of Community Moderation and Conflict Resolution
What you will learn
Create and apply community guidelines that promote safe, inclusive interactions
Moderate online communities using structured, consistent, and fair practices
Resolve conflicts and manage sensitive situations with confidence and professionalism
Use AI tools to assist moderation, identify issues, and improve community safety
Skills you will gain
- Category: Conflict Management
- Category: Community Development
- Category: Crisis Intervention
- Category: Discussion Facilitation
- Category: Ethical Standards And Conduct
- Category: Policy Development
- Category: Diversity Awareness
- Category: Behavior Management
- Category: AI literacy
- Category: Responsible AI
