Customer Service Essentials: 20 Skills for Happy Clients
Completed by Marinela Marinova Docheva
January 31, 2026
hours (approximately)
Marinela Marinova Docheva's account is verified. Coursera certifies their successful completion of Customer Service Essentials: 20 Skills for Happy Clients
What you will learn
Apply core customer service techniques to make positive first impressions.
Respond to customer challenges with confidence using simple, effective de-escalation and communication tools.
Collaborate with teammates in high-pressure service environments to maintain smooth operations.
Deliver moments of surprise and delight that exceed customer expectations and create lasting loyalty.
Skills you will gain
- Category: Communication
- Category: Professionalism
- Category: Customer Complaint Resolution
- Category: Teamwork
- Category: Customer experience improvement
- Category: Conflict Management
- Category: Hospitality
- Category: Empathy
- Category: Service Recovery
- Category: De-escalation Techniques
- Category: Hospitality and Food Services
- Category: Customer Service
